Training & Events

Why Attend?

Any business would want its representative to be passionate in delivering excellent service to its customers. In today's competitive market, when the stakes are so high, a business cannot ignore one of its most important stake holders which are its employees. If a business wants to delight its external customers, it should also be willing to responsibly pamper its internal customers. Hence, service is all about transacting / managing egos.

In this course, you will learn to deal with challenging customers effectively, create an environment where customers are emotionally engaged and actively promote your business, and understand the research behind what customers "need" in order for you to give them exceptional customer service.

This session is ideal for any employer, manager, leader, president, or anyone who is striving to be in a supervisory role.

Instructor
Barry Jansen, owner and President of JansenHR, is a senior human resources and leadership consulting professional. Drawing from 25 years of experience, Jansen is accomplished in the non-profit, manufacturing, and healthcare sectors.

As an HR professional, Jansen is a long term member of the Chartered Professional in Human Resources (CPHR) of Manitoba, the Society for Human Resource Management, and the Human Capital Institute.