The relationships developed through excellent customer service experiences help to improve your organizations’ sales, reputation, and overall growth. With the rise of social media and digital outlets, the effects of one good customer service experience could easily bring more awareness to your brand and ultimately be a driver for your organization’s success.
This workshop will teach you how to create an environment where customers are emotionally engaged and actively promoting your business. At the end of the workshop, you will understand the research behind what customers “need” in order for you to give them exceptional customer service.
You can expect to learn about the “6 Keys of Service Excellence’ and gain a better understanding of internal and external customer service. You will also get to know about the strategies for engaging and wowing your customers.
Who Should Attend?
This workshop is highly recommended for managers, supervisors, presidents, or anyone who wants to be in a leadership role.
Date: November 5, 2019
Time: 8:30 am – 12:00 pm
Location: Bioscience Association Manitoba, 1000 Waverley Street – Training Room 104
For more information
Contact Kim Kline, BAM’s Training and Development Director at 204-272-5097 or email@example.com.