Training & Events

Mastering Difficult Conversations

We all have faced conflict at some point in our lives: some enjoy it and are rooting for a fight, while others will avoid conflict and difficult conversations if it’s the last thing they do.  Both approaches can be highly emotionally charged, and neither is productive.

This workshop focuses on identifying, honing, and using emotional skills to better handle difficult conversations.  We will review the many ways that the inappropriate use of emotions hijack communications and lead to conflict.  We will also provide strategies to promote productive outcomes by enhancing emotional awareness, empathy, strategic communication using positive language, and appreciative inquiry. 

Learning outcomes:

  • Heightened awareness of emotional effects (self, others)
  • Positive language for productive communication
  • Tools to promote perspective and empathy

Member Price:


Student Price:


Non-member Price


Date: January 20, 2021
Time: 12:30 pm – 4:00 pm 
Location: 1000 Waverley Street – Training Room 104 


Janice Gair, PCC, CPHR 

Janice brings over two decades of experience in governance, corporate strategy, human resources, and organizational development working at an international level.  She is co-founder and president, EI ADVANTAGE. Janice’s core values include social responsibility and servant leadership.   She proudly serves as Vice-Chair of the Women’s Enterprise Centre of Manitoba. She is a certified executive coach and has achieved the Professional Certified Coach (PCC) designation through the International Coaching Federation.   In addition, she holds the Chartered Professional Human Resources (CPHR) and Society for Human Resource Management (SHRM-SCP) designations.  

Mastering Difficult Conversations - December 7, 2021

  • $225.00 (Members pay $175.00)