Training & Events

Mastering Difficult Conversations (Virtual)

We all have faced conflict at some point in our lives: some enjoy it and are rooting for a fight, while others will avoid conflict and difficult conversations if it’s the last thing they do.  Both approaches can be highly emotionally charged, and neither is productive.

This workshop focuses on identifying, honing, and using emotional skills to better handle difficult conversations.  We will review the many ways that the inappropriate use of emotions hijack communications and lead to conflict.  We will also provide strategies to promote productive outcomes by enhancing emotional awareness, empathy, strategic communication using positive language, and appreciative inquiry. 

Learning outcomes:

Heightened awareness of emotional effects (self, others)
Positive language for productive communication
Tools to promote perspective and empathy

Date: February 15, 2024
Time: 8:30 am – 12:00 pm 



Member: $225 + GST | NON-MEMBER PRICE: $275 + GST 


Janice Gair, PCC, CPHR, SHRM-SCP  is co-founder and president, EI Advantage. She is a certified executive coach and has achieved the Professional Certified Coach (PCC) designation through the ICF.   In addition, she holds the Chartered Professional Human Resources (CPHR) and Society for Human Resource Management (SHRM-SCP) designations. 


For more information contact Kate Swallow Yee, Workforce Development Manager, at or 204-590-9989.