Customer Service Representative

Employer: BOMImed Inc.

Application deadline: 04/04/2018

BOMImed Inc., a Winnipeg based, medical device manufacturer and distributor of airway management, anesthesia, critical care, warming therapy and diagnostic devices, is looking for a highly energetic, motivated, conscientious Customer Sales Representative to join our team.

Being a part of the BOMI team means you will have an unwavering drive to discover a “better answer” for our customers.

The successful candidate will ensure excellent service standards and maintain high customer satisfaction, demonstrate ability to work independently and as part of a team, be fluent in English (both written and verbal), be mature, responsible, career-minded and possess a high performing work attitude.
 

Duties & Responsibilities
• Ensure and provide quality service to both internal and external customers
• Communicate directly with customers by telephone, email or fax
• Manage new customer info, quote layouts, product details and sample requests
• Update customer specific pricing, quote expiry watch and document controls
• Provide pricing and delivery information
• Process order entry
• Obtain and evaluate all relevant information to handle product and service inquiries
• Direct requests and unresolved issues to the designated resource
• Process return authorization requests
• Handle and resolve customer complaints
• General office duties: fax, computer, email, photocopier, phone system
 

Skills Required
• Fluent in English (French is an asset)
• Excellent interpersonal and team player skills
• Positive language skills and ability to read customers
• Ability to cope with stressful situations, patience and deadline driven tasks
• Strong attention to detail, time management and organizational skills
• Demonstrate initiative and ability to work independently
• Proficient with the internal computer system, Word, Excel, Outlook/Mozilla

BOMImed’s values are Innovation, Integrity and Caring and no words are truer when it comes to our employees. We offer a competitive salary, comprehensive benefit package and a positive work environment. If you believe this is an opportunity that is well matched to your skill set and capabilities please email us a copy of your resume as well as a cover letter indicating your key strengths and interests to careers@bomimed.com with CSR2018-LSAM in the subject line. 
 

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Contact Info

T: 1 204 633 2664
F: 1 204 632 1064
BOMImed Inc. 1-100 Irene Street Winnipeg R3T 4E1 MB Canada
1-100 Irene Street
Winnipeg R3T 4E1 MB Canada
E: astephenson@bomimed.com
W: www.bomimed.com