Training & Events

SOLD OUT - Root Cause Analyst Training & Tools

Root Cause Investigation for CAPA is a globally renown methodology for investigating technical performance challenges.

Join us at BAM’s office 1000 Waverley Street for Root Cause Analysis Training & Tools. Please note this training will be done virtually. Doing virtual training with others can help to keep you engaged in the content. If you wish to do this course on your own, that is available as well.

When: September 29th - 9:00 a.m. - 1:00 p.m. CDT and;

           September 30th - 9:00 a.m. - 1:00 p.m. CDT

Location: 1000 Waverley Street 

Early Bird Pricing – Deadline September 11, 2020

Member Pricing: $350.00
Non-Member Pricing: $525.00
 

Regular Price after September 12, 2020

Member Pricing: $450.00
Non-Member Pricing: $600.00

To register, please email BAM's training coordinator, Sheri Huetter at sheri@biomb.ca. 

Course Description

Root Cause Investigation for CAPA is a globally renown methodology for investigating technical performance challenges. Problem solving techniques from Six Sigma, 8D, Kaizen, DMAIC, TQM and others are leveraged to identify:

• Technical root causes: the change(s) that occurred resulting in performance decline.
• Systemic root causes: failures that allowed the change(s) to occur.
• Corrective and preventive actions: restore performance to previous levels or requirements.
• Control plan: monitor and prevent recurrence.

This training is designed to engage the participants the entire time. In addition to the instructor case study, lecture, polls, quizzes, and conversations, participants will apply the methodology during the training on a real-life case study.

Participants are provided a training manual, an Investigation Roadmap, and a set of electronic templates that guide them through the methodology, recommend tools, and establish the basis for documentation.

Syllabus

Introduction
Overview of the methodology and when to use
Discuss common investigation mistakes
Define critical terms
Introduce participant real life case study

Step 1: Define the Performance Problem
Introduce instructor case study
Problem statement (investigation focus)
Problem description (investigation scope)
Workshop
Flow chart with key inputs of process(es) within scope of investigation

Step 2: Collect Data
Determine data needed (verify and narrow investigation scope)
Identify methods for collecting data
Consider tools and techniques for analyzing data
Workshop

Step 3: Identify Possible Causes
Timeline of changes
Differences and changes
Workshop
Risk analysis review
Brainstorming techniques (gemba, fishbone, group, individual, etc)

Step 4: Test Possible Causes
Challenge possible causes against data
Define "reasonable" assumptions
Document testing process results
Summarize testing leveraging contradiction matrix
Workshop

Step 5: Identify Technical and Systemic Root Cause(s)
Verify assumptions
Studies/experiments
Identify technical root cause(s)
Identify systemic root cause(s)

Step 6: Determine Corrective/Preventive Actions
Mistake proofing (poke-yoke) vs. variation reduction and optimization techniques
Corrective/preventive action(s)
Risk mitigation
Control plan
Acceptance criteria
Workshop

Step 7: Verify Corrective/Preventive Actions
Implement corrective/preventive actions
Evaluate effectiveness (control plan)
Determine additional preventive actions
Disseminate knowledge gained
Finale
Compare/contrast this methodology with other approaches
Shortcuts
Simple investigations
Investigation report
Return on investment